Contact us

We’re Here to Help – Reach Out Anytime

At EverMood LLC, your satisfaction isn’t just a goal – it’s our promise. Whether you have a question about a product, need assistance with an order, or simply want to share feedback, our dedicated customer support team is ready to assist you.

We believe that great service starts with open, honest, and fast communication. That’s why we’ve made it easy to get in touch through multiple channels. No automated phone trees. No endless email chains. Just real people who care about your experience.

I. Why Contact EverMood?

Before we share the specific ways to reach us, let’s look at the most common reasons customers get in touch – and how we can help.

Reason What We Can Do For You
Product Questions Need dimensions, material details, or compatibility info? We have the answers.
Order Status Track your package, get delivery estimates, or resolve shipping delays.
Returns & Refunds Start a return, check refund status, or get a replacement.
Payment Issues Help with Stripe transactions, declined cards, or Apple/Google Pay.
Wholesale Inquiries Interested in carrying EverMood products? Let’s talk partnerships.
Press & Media For reviews, interviews, or collaboration opportunities.
Technical Support Website glitches, account issues, or login problems.

No matter the reason, you’ll always speak to a knowledgeable, friendly representative.

II. Our Contact Channels

We offer multiple ways to connect with us. Choose the one that’s most convenient for you.

📞 1. Phone Support

For urgent matters or if you prefer speaking directly to a human, call us.

Phone Number: +84336912997

Hours of Operation:
Monday – Friday: 9:00 AM – 6:00 PM (CST)
Saturday: 10:00 AM – 4:00 PM (CST)
Sunday: Closed (but you can leave a voicemail or email us)

What to expect when you call:

  • Average wait time: less than 2 minutes.

  • Live, US-based representatives (no overseas call centers).

  • You can discuss order modifications, product issues, or urgent shipping changes.

Important: Please have your order number ready (if applicable) to speed up the process.

✉️ 2. Email Support

For non-urgent inquiries, detailed questions, or when you need to attach photos (e.g., damaged product), email is the best option.

Email Address: nguyenson141211997@gmail.com

Response Time:
We aim to reply to all emails within 24 hours (Monday–Friday). Emails sent over the weekend will be answered by the end of the following Monday.

Tips for faster resolution:

  • Use a clear subject line (e.g., “Return Request – Order #12345”).

  • Include your order number and full name.

  • Attach photos if you’re reporting damage or defects.

Example subject lines we love:

  • “Question about Le Creuset cookware size”

  • “Help with payment – Stripe error”

  • “Change shipping address on order #67890”

💬 3. Live Chat (Coming Soon)

We are currently testing a live chat feature on our website. While it’s not yet available 24/7, you may see a chat icon on evermood.space during business hours. When live, you can expect instant answers to common questions.

In the meantime, please use phone or email – we promise to get back to you quickly.

📱 4. Social Media (For General Inquiries Only)

While we are active on social platforms, we do not process returns or handle sensitive order details via social media for your security. However, you can send general questions or feedback.

(Note: Social handles are not listed here to maintain focus on our primary contact methods – but you can find links in our website footer.)

For any order-specific or payment-related issues, always use phone or email.

III. Frequently Asked Contact Questions

Q: What is the best way to reach you for a return?

A: Email is best. Send your request to nguyenson141211997@gmail.com with “Return” in the subject line, along with your order number and reason for return. We’ll send you a prepaid return label within 24 hours.

Q: Can I change or cancel an order after placing it?

A: Yes – but only within 2 hours of placing the order. Call us immediately at +84336912997. Once the order is processed for shipping, we cannot cancel it, but you can still return it for a refund.

Q: Do you offer phone support on weekends?

A: Yes, on Saturdays from 10 AM – 4 PM CST. Sundays are for email only. Voicemails left on Sunday will be returned on Monday.

Q: I sent an email but haven’t heard back. What should I do?

A: First, check your spam/junk folder. If you don’t see a reply within 24 business hours, please call us or send a follow-up email. Occasionally, our replies may be filtered by your provider.

Q: Can I visit your physical address in Austin?

A: Our office at 5900 Balcones Drive STE 100, Austin, TX 78731 is a corporate office and warehouse, not a retail store. We do not have a public showroom at this time. However, you may schedule an appointment for bulk pickup or business inquiries by emailing us in advance.

IV. Our Commitment to Customer Service

When you contact EverMood, you’re not just getting an answer – you’re getting a resolution. Here’s what sets us apart:

⚡ Fast Response Times

  • Phone: ≤ 2 minutes wait.

  • Email: ≤ 24 hours.

  • Return processing: ≤ 48 hours after receipt.

🛡️ Empathy & Respect

Every representative is trained to listen first, then solve. We understand that issues can be frustrating, and we treat every customer with patience and kindness.

🔒 Privacy & Security

We will never ask for your full credit card number or password over the phone or email. All sensitive communications are handled through our secure Stripe portal.

🌎 Multilingual Support (Limited)

While our primary language is English, we can assist in Spanish and Vietnamese upon request. Just let us know when you call or email.

V. Before You Contact Us – Self-Service Resources

Many common questions can be answered instantly without waiting for a reply. Check out these resources on our website:

  • FAQ Page – Covers shipping, returns, payments, and product care.

  • Shipping Policy – Delivery times, rates, and international customs.

  • Refund & Return Policy – Step-by-step instructions.

  • Product Pages – Detailed descriptions, dimensions, and materials.

We encourage you to browse these pages first – they might save you time. But if you still need help, we’re just a message away.

VI. How to Reach Us for Different Purposes

To help us route your inquiry correctly, please use the following guidelines:

For Order & Shipping Questions

  • 📞 Call: +84336912997

  • ✉️ Email: nguyenson141211997@gmail.com (subject: “Order Inquiry – [Order#]”)

For Returns & Refunds

  • ✉️ Email: nguyenson141211997@gmail.com (subject: “Return Request – [Order#]”)

For Product Information

  • ✉️ Email: nguyenson141211997@gmail.com (subject: “Product Question – [Product Name]”)

  • Or use the “Ask a Question” form on each product page (if available).

For Partnerships & Wholesale

  • ✉️ Email: nguyenson141211997@gmail.com (subject: “Wholesale Inquiry”)

For Press / Media

  • ✉️ Email: nguyenson141211997@gmail.com (subject: “Press Inquiry”)

For Technical Issues (Website, Login, Payment Errors)

  • 📞 Call: +84336912997 (fastest for payment issues)

  • ✉️ Email: nguyenson141211997@gmail.com (subject: “Technical Issue”)

VII. Our Austin, Texas Headquarters

While we serve customers worldwide, our roots are in Austin, Texas – a city known for innovation, creativity, and community. We’re proud to call this vibrant place home.

Office Address (Not a retail store):
EverMood LLC
5900 Balcones Drive STE 100
Austin, TX 78731
USA

Use this address for:

  • Corporate correspondence

  • Returns (see our Return Policy for the correct returns address – it may differ from this office)

  • Legal notices

Do NOT send returns to this address without first contacting us. You must obtain a Return Merchandise Authorization (RMA) and a prepaid shipping label. Returns sent directly to this address may be lost or delayed.

VIII. Escalation & Complaints

We strive to resolve every issue on the first contact. However, if you feel your concern hasn’t been addressed properly, you may request to speak with a supervisor or send a formal complaint via email.

Complaint Process:

  1. Email nguyenson141211997@gmail.com with “Complaint – [Order#]” in the subject line.

  2. Describe the issue and how you’d like it resolved.

  3. We will acknowledge your complaint within 2 business days and provide a resolution plan within 5 business days.

We take all complaints seriously and use them to improve our service.

IX. Contact Etiquette – How to Help Us Help You

To ensure the fastest, most accurate response, please:

  • Have your order number ready (starts with EM-xxxxx).

  • Be specific about the product name or issue.

  • Include photos for damage or defect claims.

  • Avoid multiple messages on the same topic (it can delay responses).

We also ask for your patience during peak seasons (Black Friday, Christmas, etc.). Response times may be slightly longer, but we always get back to you.

X. Final Words – We Value You

At EverMood, every interaction matters. Whether you’re asking about a 10kitchengadgetora500 cookware set, you’ll receive the same high level of care and attention.

We’re not just a company – we’re a community of home cooks, plant lovers, and style enthusiasts. Thank you for being part of our journey.

Contact us today – we look forward to hearing from you.

EverMood LLC
5900 Balcones Drive STE 100
Austin, TX 78731
📞 +84336912997
✉️ nguyenson141211997@gmail.com
🌐 evermood.space

Customer Service Hours: Mon–Fri 9am–6pm CST, Sat 10am–4pm CST