Shipping Policy

Fast, Reliable Delivery to Your Doorstep

At EverMood LLC, we know that waiting for your order is exciting – and sometimes anxious. That’s why we’ve built a shipping system designed for speed, transparency, and reliability. Whether you’re ordering a cast‑iron Dutch oven, a multi‑tier plant stand, or a cozy hoodie, we want you to receive your purchase in perfect condition and as quickly as possible.

This Shipping Policy explains everything you need to know about our shipping methods, costs, delivery times, tracking, international orders, and more. Please read it carefully before placing your order. If you have any questions, our customer service team is always happy to help.

📞 Phone: +84336912997
✉️ Email: nguyenson141211997@gmail.com

---

I. Order Processing Time

How Long Does It Take to Process an Order?

Order processing includes: receiving your order, verifying payment, picking products from our warehouse, packing them securely, and handing them to the carrier.

Standard processing time: 1–2 business days (Monday through Friday, excluding US federal holidays).

Example: You place an order on Monday at 2:00 PM CST. It will likely ship on Tuesday or Wednesday.

During peak seasons (Black Friday, Cyber Monday, Christmas, Prime Day, etc.), processing may take 3–5 business days due to high order volume. We always display any processing delays on our website banner.

Order Cutoff Times

Orders placed before 12:00 PM CST on a business day are often processed the same day. Orders placed after that time will begin processing the next business day.

Weekend orders: Orders placed on Saturday or Sunday will begin processing on the following Monday (or Tuesday if Monday is a holiday).

What Affects Processing Time?

• Payment verification: If your payment requires additional security checks (e.g., 3D Secure, address verification), processing may be delayed by a few hours.

• Product availability: Most items are in stock. If an item is temporarily out of stock, we will notify you within 1 business day and offer a split shipment or a refund.

• Customs or address issues: If our system flags your shipping address as incomplete or potentially incorrect, we may contact you for verification before shipping.

Order Changes During Processing

If you need to change your shipping address or cancel your order, you must contact us within 2 hours of placing the order. After that, our warehouse may have already started packing. See our Terms and Conditions for more details.

---

II. Domestic Shipping (United States)

We ship to all 50 US states, including Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, and military APO/FPO addresses.

Shipping Carriers

We primarily use the following carriers for domestic shipments:

• USPS (United States Postal Service) – for small packages, lightweight items, and PO Box/APO deliveries.

• UPS (United Parcel Service) – for medium to large packages, expedited shipping.

• FedEx – for heavy or bulky items (e.g., large cookware sets, plant stands).

• DHL eCommerce – occasionally for cost‑effective delivery to remote areas.

You will see the carrier name on your tracking information. We cannot guarantee which carrier will be used – we automatically select the most efficient option based on your location and package weight.

Standard Shipping (Ground)

Free standard shipping is available on orders over a certain threshold (e.g., $50,$75, or $100 depending on current promotions). The free shipping threshold is clearly displayed on our website and at checkout. Free shipping applies only to standard ground delivery within the contiguous 48 states.

Delivery estimate example: If your order processes on Monday and ships on Tuesday, you can expect delivery between Friday and the following Tuesday.

Expedited Shipping

Expedited shipping is not available to PO Boxes, APO/FPO addresses, Alaska, Hawaii, or US territories. Expedited orders placed after 12:00 PM CST will ship the next business day.

Important: Expedited shipping refers to delivery time after the order has been processed. Processing still takes 1–2 business days. For example, if you place a Next Day Air order on Thursday at 3:00 PM CST, it will process on Friday and deliver on Monday (since Saturday and Sunday are not business days for Next Day Air).

Shipping to Alaska, Hawaii, and US Territories

We do not offer expedited shipping to these locations. Free shipping promotions do not apply. All shipments are sent via USPS Priority Mail or UPS SurePost.

Shipping to PO Boxes and APO/FPO Addresses

We ship to PO Boxes and APO/FPO addresses via USPS. Delivery times:

• PO Box (domestic): 3–7 business days.

• APO/FPO (military): 10–20 business days (sometimes longer due to military handling).

Important for APO/FPO: You must provide the complete address format, including the unit number and APO/FPO code. We are not responsible for delays caused by military postal systems. Tracking may not update once the package leaves the US.

---

III. International Shipping

EverMood proudly ships to over 30 countries worldwide. We want everyone to experience our premium products, no matter where you live.

List of Countries We Ship To

If your country is not listed, please contact us. We may be able to arrange a shipment on a case‑by‑case basis, especially for high‑value orders.

International Carriers

We ship international orders via:

• DHL Express – fastest (3–7 business days), most expensive, best tracking.

• UPS Worldwide – reliable (5–10 business days).

• USPS Priority Mail International – economical but slower (10–20 business days) and tracking may be limited in some countries.

• FedEx International Economy – good balance of speed and cost.

At checkout, you will see available carriers and prices. The fastest option (DHL Express) is recommended for time‑sensitive or high‑value orders.

Estimated International Delivery Times

Note: These are estimates. Customs clearance can add several days or even weeks in rare cases. EverMood is not responsible for customs delays.

International Shipping Costs

Shipping costs are calculated dynamically at checkout based on:

• Total weight and dimensions of your order.

• Destination country.

• Selected shipping method.

Typical cost ranges (for a medium-sized package, 5 lbs):

• Canada: $15–$30

• United Kingdom: $20–$45

• Europe (Germany, France, etc.): $20–$50

• Australia / New Zealand: $25–$60

• Japan / South Korea: $20–$45

• Southeast Asia: $25–$50

Heavier items (large cookware sets, multiple plant stands) will cost more – up to $100+ for express shipping. The exact price is shown before you complete your purchase.

Free shipping does NOT apply to international orders.

Customs, Duties, Taxes (Important!)

When you order from EverMood for delivery outside the United States, you are the importer of record. This means:

• You are responsible for any customs duties, import taxes, VAT, or brokerage fees imposed by your country.

• EverMood does not collect these fees at checkout. The price you pay on our website is for the product and shipping only.

• You may be contacted by the carrier or customs authority to pay these fees before your package is released. If you refuse to pay, the package may be abandoned or returned to us, and you will not receive a refund (except for the product cost minus shipping and any return fees).

How to estimate customs fees: Check your country’s customs website or use an online duty calculator. Generally, you can expect to pay:

• VAT (Value Added Tax): 5% – 25% depending on the country.

• Customs duty: 0% – 15% depending on product category and country.

• Brokerage fee: $10–$30 charged by the carrier.

Example for UK: After Brexit, UK customers typically pay 20% VAT on the total order value (product + shipping). There may be no additional duty for cookware, but this can change.

Example for EU countries: VAT ranges from 17% to 27%. Some countries have reduced rates for certain goods.

We cannot provide precise estimates because rates vary. Please research before ordering.

International Returns & Refunds

If you need to return an international order:

• For our error (damaged, defective, wrong item): We will provide a prepaid return label (or, for low‑value items, simply refund you without requiring a return).

• For buyer’s remorse (changed mind, wrong size): You are responsible for return shipping to our US warehouse. International return shipping can be expensive (often $30–$80). We strongly recommend measuring carefully and reading product descriptions before ordering.

Refunds for international orders are processed as described in our Refund and Return Policy. Original outbound shipping costs and customs fees are non‑refundable.

---

IV. Shipping Costs – Detailed Breakdown

How Shipping Costs Are Calculated

Our system calculates shipping in real time based on:

• Weight – Total weight of all items in your order.

• Dimensions – Bulky items (e.g., large plant stands, 15‑piece cookware sets) may incur dimensional weight charges.

• Distance – From our Austin, TX warehouse to your shipping address.

• Carrier rates – We use live carrier rates with no markup (we do not add extra profit to shipping).

Estimated Domestic Shipping Costs (Lower 48 States)

Free Shipping Threshold

We offer free standard shipping on orders that meet or exceed a minimum purchase amount. The current threshold is displayed on our website (typically $50,$75, or $100). Free shipping applies only to standard ground delivery within the contiguous 48 United States. It does not apply to:

• Expedited or express shipping.

• Orders shipping to Alaska, Hawaii, US territories, or international addresses.

• Orders that include overweight/oversized items (rare – we will notify you if applicable).

If you return items that cause your order total to fall below the free shipping threshold, we reserve the right to deduct the original shipping cost from your refund.

---

V. Tracking Your Order

How to Get Your Tracking Number

Once your order ships, we will send you a shipping confirmation email containing:

• Your tracking number(s).

• A direct link to the carrier’s tracking page.

• The estimated delivery date.

If you have an account: You can also view tracking information under “My Orders” → “Track Package”.

If you checked out as a guest: Save your shipping confirmation email. You can also request tracking by emailing us with your order number.

When Does Tracking Start Working?

Tracking numbers may take 24–48 hours to show any activity after you receive the email. This is normal – the carrier needs time to scan the package into their system.

If after 3 business days your tracking number still shows “Label Created” or “Not Found”, please contact us.

What If My Tracking Says “Delivered” But I Didn’t Receive It?

See FAQ Q10 for detailed steps. In summary:

• Check with neighbors, family, or building staff.

• Look around your property (back porch, bushes, garage).

• Wait 1 extra day – sometimes carriers mark delivered early.

• Contact the carrier with your tracking number – they can provide GPS coordinates.

• If still missing, contact us within 7 days of the “delivered” scan.

We will assist in filing a claim. However, once a carrier marks a package as delivered, our liability is limited. We strongly recommend using a secure delivery location or requesting “Signature Required” (additional fee may apply – contact us to add this).

Split Shipments (Multiple Boxes)

Large orders may be shipped in multiple boxes (e.g., a cookware set might come in two separate boxes, or a plant stand may have separate boxes for metal frame and wood shelves). You will receive a separate tracking number for each box. Check your shipping confirmation email carefully – it may list 2, 3, or even more tracking IDs.

If you receive only part of your order and the tracking shows all boxes delivered, contact us within 7 days.

---

VI. Delivery Issues – Lost, Stolen, or Damaged Packages

Lost Packages

A package is considered “lost” if:

• Tracking has not updated for 15 consecutive business days (domestic) or 25 business days (international) after the last scan, AND

• The estimated delivery date has passed by more than 10 days.

If your package is lost, contact us. We will:

• File a claim with the carrier (this may take 10–20 business days).

• Once the claim is approved (or if we determine the package is irretrievable), we will either reship your order or issue a full refund (including shipping).

Important: We cannot process a refund for a lost package until the carrier has concluded its investigation, unless we choose to do so at our discretion.

Stolen Packages

If tracking shows “Delivered” but you believe the package was stolen from your property:

• First, check with neighbors and any security cameras.

• File a police report (some carriers require this).

• Contact us with your order number and the police report number (if obtained).

We may, at our discretion, offer a one‑time courtesy replacement or partial refund. However, we are not legally responsible for stolen packages after delivery is confirmed. We strongly recommend having packages delivered to a secure location, using a parcel locker, or requiring a signature.

Damaged Packages

If your package arrives visibly damaged (crushed box, torn packaging, etc.):

1. Take photos of the box and the damaged product before opening if possible.

2. Do not discard the box or packing materials – carriers may need to inspect them.

3. Contact us within 48 hours of delivery at nguyenson141211997@gmail.com with your order number and photos.

We will:

• Send a replacement at no cost (if the product is damaged).

• Provide a prepaid return label for the damaged item (or instruct you to discard it).

• Alternatively, issue a full refund including original shipping charges.

If you notice damage after opening a seemingly intact box (e.g., a cracked enamel pot), still contact us – we will help.

---

VII. Shipping Restrictions

PO Boxes (Domestic)

We ship to PO Boxes via USPS only. Expedited shipping is not available to PO Boxes. Delivery times may be slightly longer than to street addresses.

APO/FPO Military Addresses

We gladly support our military members. Please use the full APO/FPO address format:

• APO (Army/Air Force) or FPO (Navy) followed by the two‑letter code (AE, AA, AP) and the ZIP code.

• Example: “PFC John Doe, PSC 1 Box 123, APO AE 09010”

We ship via USPS Priority Mail. Delivery times vary from 10–20 business days. Tracking may stop once the package leaves the US. Unfortunately, we cannot offer refunds for lost APO packages if USPS confirms delivery to the military post office.

Hazardous Materials

We do not sell hazardous materials (flammable liquids, compressed gases, etc.). All our products are safe for standard shipping.

Oversized Items

Some very large products (e.g., extra‑wide plant stands, 17‑piece cookware sets) may exceed carrier dimensional limits for standard shipping. If this occurs, we will contact you with a revised shipping quote. You may cancel your order for a full refund if you do not wish to pay the additional cost.

Address Verification

We use an automated address verification system. If your address is incomplete or cannot be validated, we may hold your order and contact you for clarification. Incorrect addresses that result in failed delivery or return to sender will incur additional shipping charges.

---

VIII. Shipping Insurance

Does EverMood Insure Packages?

Yes. All orders shipped from our warehouse include basic shipping insurance up to the value of the products (covers loss or damage during transit, with certain exclusions). This insurance is provided at no extra cost to you.

What insurance covers:

• Lost packages (as defined above).

• Damage that occurs during shipping (crushed, torn, etc.).

What insurance does NOT cover:

• Theft after delivery (package marked “Delivered”).

• Damage caused by improper handling after delivery.

• Packages delivered to the wrong address due to customer error (e.g., wrong ZIP code).

Purchasing Additional Insurance

For high‑value orders (over $500),weautomaticallyincreaseinsurancecoverage.Youdonotneedtorequestit.Forordersunder$500, the standard coverage is sufficient. If you feel you need additional insurance (e.g., for a unique one‑of‑a‑kind item), please contact us before placing your order.

---

IX. Shipping Updates & Notifications

How We Communicate

You will receive automated email notifications at these stages:

1. Order confirmation – immediately after placing your order.

2. Shipping confirmation – when your order leaves our warehouse (includes tracking).

3. Delivery confirmation – when the carrier marks your package as delivered (some carriers provide this, others do not).

You can also opt in to SMS text notifications (US only) during checkout. Standard message and data rates may apply.

What If I Didn’t Receive an Email?

Check your spam/junk folder. Add nguyenson141211997@gmail.com to your address book. If you still don’t see it, log into your account (if you have one) or contact us.

---

X. International Shipping – Additional Details

Customs Documentation

We accurately declare the value and contents of each international shipment on the customs form. We never mark items as “gift” or understate value – doing so is illegal and could result in fines or seizure.

You may be required to provide additional information (e.g., tax ID number, import license) depending on your country. We will notify you if needed.

Delivery Time Variations

International delivery times are estimates. Customs clearance can take anywhere from a few hours to several weeks, depending on your country’s efficiency, holidays, and random inspections. We have no control over this process.

Failed Delivery Attempts

If the carrier attempts delivery but no one is available to sign (if signature is required) or pay customs fees, the package may be held at a local depot. You are responsible for arranging redelivery or pickup. If the package is returned to us due to your failure to take action, we will refund the product cost minus original and return shipping fees (which can be substantial).

International Tracking Limitations

Some carriers (especially USPS) have limited tracking once the package leaves the US. You may see only “Processed Through Facility” or “In Transit to Next Facility”. That is normal. For full tracking, choose DHL Express or UPS Worldwide.

---

XI. Holiday Shipping Schedule

During major holidays, carriers may have adjusted schedules and longer delivery times.

US holidays affecting shipping:

• New Year’s Day (Jan 1)

• Memorial Day (last Monday of May)

• Independence Day (July 4)

• Labor Day (first Monday of September)

• Thanksgiving (fourth Thursday of November)

• Christmas Day (Dec 25)

Peak season (November 15 – January 10): Carriers experience high volumes. Standard shipping may take 7–14 business days. Expedited shipping may take 3–5 business days. We recommend ordering early for holiday gifts.

We will post any service alerts on our website banner.

---

XII. Shipping to Multiple Addresses

Currently, we do not support shipping to multiple addresses in a single order. If you wish to send gifts to different recipients, please place separate orders for each address.

---

XIII. Order Splitting (Partial Shipments)

If your order contains items that are in stock and items that are backordered, we may split the shipment:

• In‑stock items will ship immediately.

• Backordered items will ship separately when they become available, at no additional shipping cost to you.

You will receive separate tracking numbers for each shipment. If you wish to cancel the backordered portion, you may do so at any time before it ships.

---

XIV. Change of Address After Shipment

Once an order has been handed to the carrier, we cannot change the shipping address. If you realize you entered the wrong address, your only option is to:

1. Contact the carrier directly with your tracking number and request a “Delivery Intercept” (fees may apply, typically $15–$20). Not all carriers offer this for all service levels.

2. If the package is returned to us as undeliverable, we will refund the order minus original shipping charges. You may then place a new order with the correct address.

We strongly recommend double‑checking your address before clicking “Place Order”.

---

XV. Contact Us About Shipping

If you have any shipping‑related questions or concerns, please reach out:

📞 Phone: +84336912997 (Mon–Fri 9am–6pm CST, Sat 10am–4pm CST)
✉️ Email: nguyenson141211997@gmail.com (please include your order number if applicable)

For urgent shipping issues (e.g., package marked delivered but not received, damaged box), phone is fastest.

---

XVI. Policy Updates

EverMood reserves the right to modify this Shipping Policy at any time. Changes will be posted on this page with an updated “Last Revised” date. For orders placed before a policy change, the policy in effect at the time of the order applies.

Thank you for shopping with EverMood LLC. We appreciate your business!

---

EverMood LLC
5900 Balcones Drive STE 100
Austin, TX 78731
📞 +84336912997
✉️ nguyenson141211997@gmail.com
🌐 evermood.space

Shipping Policy – Fast, Reliable, Transparent