Refund and Return Policy

Our Promise to You – Risk-Free Shopping

At EverMood LLC, we want you to love everything you buy from us. We understand that sometimes a product doesn’t meet your expectations – or maybe you simply changed your mind. That’s why we offer a hassle-free, customer-friendly return and refund policy.

This policy applies to all purchases made on evermood.space and is designed to protect both you and us. Please read it carefully. If you have any questions, our customer support team is just a phone call or email away.

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I. 30-Day Return Window – Your Right to Cancel

Standard Return Period

You have 30 calendar days from the date you receive your item to request a return. After 30 days, unfortunately, we cannot accept returns or issue refunds unless the product has a manufacturer’s defect covered under warranty (see Section XI).

Example: If your package is delivered on June 1st, you must initiate a return by July 1st at the latest.

What “Initiate a Return” Means

To start the return process, you must:

1. Contact us via email at nguyenson141211997@gmail.com or call +84336912997.

2. Provide your order number and the item(s) you wish to return.

3. State the reason for return (e.g., wrong size, changed mind, damaged, defective).

We will then issue you a Return Merchandise Authorization (RMA) number and, in most cases, a prepaid return shipping label. Do not send anything back without an RMA – those returns may be refused or delayed.

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II. Conditions for Returns – What We Accept

To be eligible for a full refund or exchange, your returned item must meet the following conditions:

✅ General Condition Requirements

• Unused and unwashed – For clothing and textiles, items must be unworn, unwashed, and free from any odors (perfume, smoke, pet hair).

• Original packaging – For cookware and home decor, please return the item in its original box with all included accessories, manuals, and protective materials.

• Resalable condition – The item must be in a condition that allows us to sell it again as new. Signs of excessive use, damage, or missing parts may result in a partial refund or denial.

• Proof of purchase – Your order number or original email confirmation serves as proof.

✅ Specific Product Category Requirements

❌ Non-Returnable Items

The following items cannot be returned for any reason (except manufacturer defect):

• Final sale items – Clearly marked on the product page.

• Perishable goods – None currently, but this includes food, batteries, etc.

• Personal care items – Due to hygiene, we cannot accept returns of opened underwear, bras, or swimwear.

• Digital downloads – We do not sell digital products at this time.

• Custom or personalized orders – Not applicable currently, but if introduced, they will be non-returnable.

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III. How to Return an Item – Step-by-Step Guide

Step 1: Review the Policy

Make sure your item is eligible (see Section II). If you’re unsure, contact us before mailing anything.

Step 2: Contact Us

Send an email to nguyenson141211997@gmail.com with the subject line: “Return Request – Order #XXXXX”
In the email, include:

• Your order number

• The SKU or name of the product(s) you want to return

• The reason for return

• Whether you prefer a refund or exchange (if exchange, specify the new size/color/item)

Alternatively, call +84336912997 to speak with a representative.

Step 3: Receive RMA & Return Label

Within 1–2 business days, we will email you:

• A Return Merchandise Authorization (RMA) number

• A prepaid return shipping label (for returns due to our error – damaged, defective, wrong item)

• For buyer’s remorse returns, you may be responsible for return shipping costs (see Section IV)

Important: Write the RMA number clearly on the outside of the package. Returns without an RMA may be significantly delayed.

Step 4: Pack Your Item Securely

• Use the original packaging if possible.

• For cookware, wrap each piece in protective paper or bubble wrap to prevent scratching.

• For plant stands, disassemble and pack flat.

• For clothing, fold neatly and place in a poly mailer or box.

Step 5: Ship It Back

• Affix the prepaid label (if provided) over the original shipping label.

• Drop off at any carrier location (USPS, UPS, or FedEx – as specified on the label).

• Keep your tracking receipt as proof.

Step 6: Wait for Processing

Once we receive your return, please allow 5–7 business days for inspection and processing. We will send you an email confirmation when your refund has been issued.

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IV. Return Shipping Costs – Who Pays?

When EverMood Pays for Return Shipping (Free Returns)

We cover the cost of return shipping in the following situations:

• ✅ Damaged product – Item arrived broken, dented, or with visible damage.

• ✅ Defective product – Item does not function as described (e.g., nonstick coating peels, handle loose, grow light doesn’t turn on).

• ✅ Wrong item sent – You received a different product than what you ordered.

• ✅ Missing parts – The product arrived incomplete (e.g., missing lid, screws, or manual).

In these cases, we will email you a prepaid return label at no charge to you. You may also request a replacement without returning the original (for low-value items) – see Section VIII.

When You Pay for Return Shipping

For all other returns, including:

• ❌ Changed your mind – No longer want the item.

• ❌ Ordered the wrong size or color – Your mistake, not ours.

• ❌ Found a better price elsewhere.

• ❌ Decided you don’t like the product after seeing it in person (e.g., color looks different on your screen).

You are responsible for return shipping costs. We recommend using a trackable shipping method and purchasing insurance, as we cannot be responsible for lost returns.

Estimated return shipping costs (buyer pays):

• Small items (clothing, accessories): $5–$10

• Medium items (single pan, small plant stand): $10–$20

• Large/heavy items (cookware sets, large plant stands): $20–$40

We do not deduct any “restocking fees” – you only pay the actual shipping cost.

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V. Refund Processing – How and When You Get Your Money Back

Refund Amount

You will be refunded the full purchase price of the returned item(s), excluding:

• Original outbound shipping charges (unless the return is due to our error – then we refund shipping as well).

• Any discounts applied to the original order will be prorated.

Example: If you bought two items with a 20% off coupon and return one item, the refund will be the discounted price of that item, not the full retail price.

Refund Method

Refunds are issued to your original payment method (credit/debit card, Apple Pay, Google Pay). We cannot refund to a different card or send cash.

Refund Timeline

Total estimated time: 14–24 business days from the day you ship.

How to Check Refund Status

We will email you at each step: RMA issuance, receipt of return, and refund initiation. You can also log into your account on evermood.space (if you created one) and view order history.

If more than 10 business days have passed since we initiated the refund and you don’t see it in your account, please contact your bank first. Then reach out to us at nguyenson141211997@gmail.com.

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VI. Exchanges – Get the Right Product

If you need to exchange an item for a different size, color, or variant (e.g., exchange a small shirt for a medium), we recommend one of two methods:

Method 1: Standard Exchange (Return & Rebuy)

1. Initiate a return (you pay return shipping unless it’s our error).

2. Once we receive and inspect the return, we issue a refund.

3. You place a new order for the correct item.

This method is straightforward but takes longer.

Method 2: Direct Exchange (Faster)

1. Contact us at nguyenson141211997@gmail.com with your order number and the desired exchange details.

2. We will check inventory and reserve the new item for you.

3. You return the original item (you pay shipping if it’s buyer’s remorse).

4. Upon receipt, we ship the exchange item at no additional shipping cost (if the return was due to our error) or you pay the outbound shipping for the exchange (typically $5–$10).

We cannot send the exchange item before receiving the original return. However, you are welcome to place a new order immediately and request a refund on the original – that’s often the fastest route.

Exchanges for Defective Products

If the item is defective or damaged, we will send a replacement immediately (without waiting for the return) and provide a prepaid label for the return. Contact us with photos or video showing the defect.

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VII. Damaged, Defective, or Wrong Items – Our Commitment

What to Do If Your Order Arrives Damaged

Sometimes accidents happen during shipping. If your product arrives damaged:

1. Take clear photos of the damage – show the box, the packaging, and the damaged product.

2. Do not throw away the original box – carriers may need it for inspection.

3. Contact us within 48 hours of delivery at nguyenson141211997@gmail.com or +84336912997. Include your order number and attach the photos.

We will:

• Immediately send a replacement at no cost (if available).

• Provide a prepaid return label for the damaged item (or instruct you to discard it, if small).

• Alternatively, offer a full refund including original shipping charges.

What to Do If Your Item Is Defective

Defects include: nonstick coating that peels after first use, LED grow lights that don’t work, handles that wobble, seams that rip on clothing after gentle wear, etc.

Please contact us within 30 days of receipt (or within the manufacturer’s warranty period – see Section XI). We may ask for a short video demonstrating the defect. We will then arrange for a replacement or refund.

What to Do If You Received the Wrong Item

If you ordered a Le Creuset 5.5-qt Dutch oven but received a 7-qt, or you ordered a medium shirt but received a large, please let us know immediately.

We will:

• Send the correct item at no charge (with expedited shipping).

• Provide a prepaid label to return the wrong item (or tell you to keep it, depending on value).

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VIII. Partial Refunds & Deductions

In certain situations, we may issue a partial refund instead of a full refund. This occurs when:

1. Item Shows Signs of Use

If you return a cookware item that has been used (e.g., food residue, scratches from metal utensils, discoloration from heat), we may deduct up to 50% of the item’s value to cover reconditioning or loss of resale value.

Examples:

• A pan with burnt oil stains – 30% deduction.

• A clothing item with missing tags and odor – 50% deduction.

• A plant stand with missing screws – 20% deduction.

We will email you before processing a partial refund to explain the deduction and give you the option to have the item shipped back to you (at your expense) instead.

2. Missing Parts or Accessories

If you return a product without all original parts (e.g., missing lid for a saucepan, missing hanging hooks for a plant stand), we will deduct the cost of those parts from your refund.

3. Return Shipping Deduction for Buyer’s Remorse

If we provided a prepaid label for a return that was not due to our error (e.g., you changed your mind), we reserve the right to deduct the cost of that label from your refund. We will always notify you before doing so. In most cases, we simply ask you to pay for return shipping upfront.

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IX. International Returns

We happily serve customers worldwide. However, international returns have additional considerations.

Return Shipping for International Orders

• For our error (damaged, defective, wrong item): We will provide a prepaid return label. Due to higher costs, we may instead offer a full refund without requiring a return (you keep the item). We evaluate case by case.

• For buyer’s remorse (changed mind, wrong size): You are responsible for return shipping to our US warehouse. International return shipping can be expensive (often $30–$60). We strongly recommend measuring carefully and reading product descriptions before ordering.

Customs and Duties

EverMood does not refund original outbound customs fees, duties, or taxes. You may be able to reclaim these from your local customs authority by providing proof of return.

If you refuse a package at delivery to avoid return shipping, you will not receive a refund until the package is returned to us – which can take weeks. Additionally, you may still be charged return freight by the carrier.

Address for International Returns

All returns (domestic and international) must be sent to our designated returns center. You will receive the exact address with your RMA. Do not send returns to our Austin corporate address unless instructed.

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X. Refund for Gift Purchases

If you received an item as a gift from EverMood, you have two options:

Option 1: Refund to the Gift Giver

We can refund the original purchaser (the person who bought the gift). They will receive the refund via their original payment method. You will need to provide the order number or the gift giver’s email address.

Option 2: Store Credit for You

If you prefer, we can issue you a store credit (digital gift card) for the value of the item. You can use this credit on any future purchase at evermood.space. Store credit never expires.

To request a store credit, email nguyenson141211997@gmail.com with “Gift Return” in the subject line and provide the original order number (if known) or a copy of the gift receipt.

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XI. Warranty Information – Beyond 30 Days

Many of the premium brands we carry (Le Creuset, All-Clad, Staub, etc.) offer extended warranties beyond our 30-day return window. EverMood honors manufacturer warranties as a courtesy.

Standard Manufacturer Warranties

How to Make a Warranty Claim

1. Contact us at nguyenson141211997@gmail.com (even if you are past 30 days).

2. Provide your original order number and a description/photo of the issue.

3. We will verify the purchase and, if the product is under warranty, facilitate the claim with the manufacturer.

In many cases, we can send you a replacement directly without waiting for the manufacturer. However, some brands require you to fill out a form on their website. We will guide you through the process.

Warranty does NOT cover:

• Normal wear and tear (scratches on stainless steel, patina on cast iron, fading of nonstick coating over years).

• Damage from misuse (dropping, overheating, using metal utensils on nonstick, putting cast iron in dishwasher if not specified).

• Accidental damage (chipping enamel by knocking against hard surface).

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XII. How to Contact Us About Returns & Refunds

We have a dedicated returns team to handle your requests quickly.

Best Method: Email

Email: nguyenson141211997@gmail.com
Subject line format: “Return – Order #XXXXX – [Your Last Name]”

Example subject: “Return – Order #EM12345 – Johnson”

In the email body, include:

• Order number

• Item(s) to return

• Reason for return

• Preferred resolution (refund, exchange, store credit)

Phone Support for Returns

Phone: +84336912997
Call us Monday–Friday 9am–6pm CST, Saturday 10am–4pm CST. Please have your order number ready.

For damaged/defective items: we recommend emailing with photos first, as this reduces back-and-forth.

Live Chat

Not yet available. Please use email or phone.

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XIII. Frequently Asked Questions About Returns

Q1: Can I return an item without the original packaging?

A: Yes, but please pack it securely so it doesn’t get damaged in transit. For cookware, bubble wrap is essential. If the item arrives damaged due to poor packing, we may deduct from your refund.

Q2: How long do I have to ship the return after getting the RMA?

A: We ask that you ship within 14 days of receiving the RMA. Returns received after 30 days from the RMA date may be refused or subject to a restocking fee.

Q3: What if I lost my RMA number?

A: Just email us again with your order number – we can resend it.

Q4: Can I return multiple orders in one package?

A: No. Each order has its own RMA number. Please ship separately to avoid confusion. If you combine them, our warehouse may process only one.

Q5: Will you refund my original shipping cost?

A: Only if the return is due to our error (damaged, defective, wrong item). For buyer’s remorse returns, original shipping is non-refundable.

Q6: I received a refund but it’s less than I expected. Why?

A: Possible reasons: (1) We deducted for missing parts or used condition (we would have emailed you). (2) Your original order used a discount that was prorated. (3) Your bank charged a currency conversion fee (international). Contact us with your order number and we’ll explain.

Q7: Can I return a product after 30 days if it’s unopened?

A: Generally, no. But if you have a valid reason, contact us anyway – we may make an exception, especially during holiday seasons.

Q8: Do you offer price adjustments if an item goes on sale after I bought it?

A: We do not offer retroactive price adjustments. However, you may return the item (within 30 days) and repurchase at the lower price – but you’ll pay return shipping. For large price drops, contact us and we might offer a store credit as a goodwill gesture.

Q9: What if my return is lost in the mail?

A: If you used our prepaid label, we will take responsibility – just provide the tracking number and we’ll issue a refund or replacement. If you used your own shipping method, we cannot be responsible for lost packages. Always use tracking and insurance.

Q10: How do I return an item I bought with a gift card?

A: You will receive a new gift card for the refund amount (no expiration). If part of the purchase was paid by credit card and part by gift card, each will be refunded proportionally.

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XIV. Our Return Address

Once you receive an RMA, we will provide the specific return address. Generally, returns are sent to our centralized returns processing center (not our Austin corporate office).

Do not send returns to:
5900 Balcones Drive STE 100, Austin, TX 78731 – that is our corporate address and may cause significant delays.

Only use the address provided in your RMA email.

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XV. Policy Changes & Updates

EverMood reserves the right to modify this Refund and Return Policy at any time. Changes will be posted on this page with an updated “Last Revised” date.

If you made a purchase before a policy change, the policy in effect at the time of your purchase applies.

Last Revised: May 14, 2026

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XVI. Final Words – We’re Here to Make It Right

Our goal is simple: every customer should feel confident shopping at EverMood. If something goes wrong – and sometimes it does – we will work tirelessly to fix it. No hidden agendas, no fine-print traps, no arguments.

Please give us the opportunity to resolve any issue before leaving a negative review or filing a dispute. We promise to treat you fairly.

Thank you for trusting EverMood with your home and wardrobe needs.

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EverMood LLC
5900 Balcones Drive STE 100
Austin, TX 78731
📞 +84336912997
✉️ nguyenson141211997@gmail.com
🌐 evermood.space

Refund and Return Policy – Your satisfaction, guaranteed.