Privacy Policy

Your Privacy Is Our Priority

At EverMood LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website evermood.space (the “Site”) or make a purchase from us. It also tells you about your rights regarding your personal information and how to contact us if you have questions.

Please read this policy carefully. By using our Site or providing us with your personal information, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

We may update this policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

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I. Information We Collect

We collect several types of information from and about users of our Site, including:

A. Personal Information You Provide Directly

When you interact with EverMood, you may choose to provide us with personal information. This includes:

B. Information Collected Automatically (Through Cookies and Similar Technologies)

When you browse our Site, we automatically collect certain information about your device and usage. This helps us improve our website, personalize your experience, and prevent fraud.

C. Information from Third Parties

We may receive information about you from other sources, including:

• Stripe (payment processor) – Provides us with transaction status and last four digits of your card (but never the full number).

• Carriers (USPS, UPS, FedEx, DHL) – Provide us with delivery confirmation and tracking updates.

• Google Analytics – Provides aggregated, anonymized data about Site traffic and user behavior (see Section VI for opt-out).

We do not buy or sell personal information from data brokers.

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II. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

A. To Process and Fulfill Your Orders

• Process payments through Stripe.

• Ship products to your address.

• Send order confirmations, shipping updates, and delivery notifications.

• Handle returns, refunds, and exchanges.

• Communicate with you about your order (e.g., if there is a delay or issue).

B. To Improve Our Website and Customer Experience

• Analyze site traffic and user behavior to optimize page layout and product placement.

• Personalize your experience (e.g., show recommended products based on past purchases).

• Remember items in your shopping cart if you leave and return.

• Conduct research and analytics to understand customer preferences.

C. To Communicate With You

• Respond to your inquiries via email or phone.

• Send you service-related announcements (e.g., changes to this policy, security alerts).

• With your consent, send promotional emails about new products, sales, and special offers. You may opt out at any time (see Section VIII).

D. For Legal Compliance and Fraud Prevention

• Verify your identity and prevent fraudulent transactions.

• Comply with applicable laws, regulations, legal processes, or government requests.

• Enforce our Terms and Conditions and other policies.

• Protect the rights, property, or safety of EverMood, our customers, or others.

E. For Internal Business Operations

• Manage our IT systems and network security.

• Conduct internal audits and troubleshooting.

• Train our customer service team.

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III. Legal Bases for Processing (For GDPR – EU Customers)

If you are located in the European Economic Area (EEA), we process your personal information under the following legal bases:

For purposes based on legitimate interest, you have the right to object (see Section X).

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IV. How We Share Your Information

We do not sell your personal information to third parties. However, we do share your information with trusted partners to operate our business. These are:

A. Service Providers (Processors)

We share your information with companies that perform services on our behalf, under strict confidentiality agreements. They are only permitted to use your data as necessary to provide their services.

B. Business Transfers

If EverMood LLC is involved in a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email and a prominent notice on our Site of any change in ownership or use of your personal information.

C. Legal Compliance and Protection

We may disclose your information if required to do so by law (e.g., in response to a subpoena, court order, or government investigation) or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations.

• Protect our rights or property.

• Prevent or investigate fraud or illegal activity.

• Protect the personal safety of our users or the public.

D. With Your Consent

We may share your information for any other purpose with your explicit consent.

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V. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, tablet) when you visit a website. They help websites remember your actions and preferences over time.

Types of Cookies We Use

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies – but then our Site’s checkout and shopping cart may not work.

• Delete existing cookies – this may log you out of accounts and reset preferences.

• Set browser to alert you when a cookie is being placed.

To learn how to manage cookies on your browser, visit:

• Chrome: Settings → Privacy and Security → Cookies and other site data.

• Safari: Preferences → Privacy → Manage Website Data.

• Firefox: Options → Privacy & Security → Cookies and Site Data.

• Edge: Settings → Site permissions → Cookies and site data.

Google Analytics Opt-Out

You can prevent Google Analytics from recognizing you on return visits by installing the Google Analytics Opt-out Browser Add-on:
https://tools.google.com/dlpage/gaoptout

Do Not Track Signals

Some browsers have a “Do Not Track” (DNT) feature that signals websites that you do not wish to be tracked. Our Site does not currently respond to DNT signals because there is no universally accepted standard. However, we do not engage in cross-site behavioral advertising.

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VI. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

After the retention period expires, we securely delete or anonymize your data.

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VII. Data Security

We take the security of your personal information seriously. We implement industry-standard technical, administrative, and physical safeguards to protect against unauthorized access, alteration, disclosure, or destruction.

Security Measures We Use

• SSL/TLS Encryption: All data transmitted between your browser and our Site is encrypted using 256-bit SSL. Look for the padlock icon in your address bar.

• Tokenization: Your credit card information is never stored on our servers. Stripe replaces it with a secure token.

• Access Controls: Only authorized employees who need your data to perform their jobs (e.g., customer service, order fulfillment) have access. They are bound by confidentiality agreements.

• Regular Security Audits: We conduct periodic vulnerability scans and penetration tests.

• Secure Data Centers: Our hosting provider (Shopify) and payment processor (Stripe) maintain SOC 2 and PCI DSS Level 1 certifications.

Despite Our Efforts, No System Is 100% Secure

The internet is not a completely secure environment. While we strive to protect your personal information, we cannot guarantee its absolute security. Any transmission is at your own risk. If we become aware of a data breach that affects your personal information, we will notify you and the relevant authorities as required by law.

What You Can Do to Protect Your Data

• Use a strong, unique password for your EverMood account (do not reuse passwords from other sites).

• Do not share your password with anyone.

• Log out of your account after using a shared computer.

• Keep your browser and operating system up to date.

• Be cautious of phishing emails – we will never ask for your password or full credit card number via email.

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VIII. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. This section describes those rights and how to exercise them.

For All Customers (Global)

Regardless of your location, you have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Ask us to correct inaccurate or incomplete information.

• Deletion: Request that we delete your personal information, subject to certain exceptions (e.g., we may need to retain data for legal compliance or to complete a transaction).

• Object to Processing: Object to our use of your data for direct marketing or for purposes based on legitimate interest.

• Restrict Processing: In certain circumstances, ask us to temporarily stop processing your data.

• Data Portability: Receive a copy of your data in a structured, machine-readable format (for data you provided to us and processed by automated means).

For California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose:

  • The categories of personal information we have collected about you.

  • The categories of sources from which we collected it.

  • The business or commercial purpose for collecting or selling it.

  • The categories of third parties with whom we share it.

  • The specific pieces of personal information we have collected about you.

• Right to Delete: You have the right to request that we delete your personal information, subject to exceptions.

• Right to Correct: You have the right to request correction of inaccurate personal information.

• Right to Opt-Out of Sale/Sharing: We do not sell your personal information. We also do not “share” it for cross-context behavioral advertising. Therefore, no opt-out is needed.

• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights (e.g., we will not deny goods or services, charge different prices, or provide a different level of service).

Sensitive Personal Information: We do not collect or process sensitive personal information (e.g., Social Security number, precise geolocation, genetic data) except as necessary to process payments (which is handled by Stripe).

Shine the Light (California Civil Code Section 1798.83): California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their own direct marketing without your consent.

For European Economic Area (EEA) Residents (GDPR)

If you are in the EEA, you have the rights listed above under the General Data Protection Regulation (GDPR). Additionally:

• Right to Lodge a Complaint: You have the right to lodge a complaint with your local supervisory authority (data protection authority) if you believe we have violated your rights.

• Data Protection Officer (DPO): We do not have a statutory DPO because we are a small business, but you may contact us at the email below for any privacy concerns.

For Other Jurisdictions (UK, Canada, Australia, etc.)

We respect the privacy laws applicable to you. If you are in the UK, your rights are similar to GDPR (post-Brexit). If you are in Canada, you have rights under PIPEDA. Please contact us, and we will address your request in accordance with your local law.

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IX. How to Exercise Your Rights

Submitting a Request

To exercise any of your privacy rights, please contact us:

✉️ Email: nguyenson141211997@gmail.com (subject line: “Privacy Request”)
📞 Phone: +84336912997
📬 Mail: EverMood LLC, 5900 Balcones Drive STE 100, Austin, TX 78731, USA (Attn: Privacy Officer)

When submitting a request, please:

• Provide enough information to verify your identity (e.g., order number, email address associated with your account, phone number).

• Specify which right you wish to exercise.

• Be as specific as possible about the data you seek.

Verification Process

To protect your privacy, we will verify your identity before processing most requests. This may involve:

• Asking you to confirm details about your recent purchases.

• Sending a verification link to your email address on file.

• Requesting a copy of a government ID (for sensitive requests). We will delete the ID after verification.

We will respond to verifiable requests within 30 days (or as required by law). If we need more time (up to 90 days total), we will notify you.

Authorized Agents

You may designate an authorized agent to make a request on your behalf. The agent must provide:

• Your written permission (signed by you) authorizing the agent to act.

• Proof of their own identity.

We may also contact you directly to confirm your consent.

Fees

We will not charge you a fee for making a verifiable request unless the request is excessive, repetitive, or manifestly unfounded. If a fee is required, we will tell you why and provide an estimate before processing.

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X. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete that information from our records.

For children under 18, we require parental consent for any purchase. If you are under 18, you may only use our Site with involvement of a parent or guardian.

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XI. Third-Party Links

Our Site may contain links to third-party websites, plugins, or applications (e.g., links to brand websites, social media platforms). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

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XII. International Data Transfers

EverMood LLC is based in the United States (Austin, Texas). If you are accessing our Site from outside the US, please be aware that your personal information will be transferred to, stored, and processed in the US. The data protection laws in the US may differ from those in your country. However, we take steps to ensure that your data is adequately protected, including:

• Using data transfer agreements that incorporate standard contractual clauses (SCCs) approved by the European Commission.

• Relying on your explicit consent when you make a purchase (by providing your information, you agree to the transfer).

If you are in the EEA or UK and would like more information about the safeguards we use, please contact us.

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XIII. Email Marketing and Opt-Out

How We Use Your Email Address

We use your email address for two types of communications:

1. Transactional/Service Emails: Order confirmations, shipping updates, return instructions, password resets. You cannot opt out of these because they are necessary for your purchase.

2. Marketing/Promotional Emails: Newsletters, new product announcements, sales, and special offers. You may opt out at any time.

How to Unsubscribe

• Click the “Unsubscribe” link at the bottom of any marketing email.

• Email us at nguyenson141211997@gmail.com with “Unsubscribe” in the subject line.

• Log into your account and update your communication preferences.

After unsubscribing, you may continue to receive transactional emails. It may take up to 10 business days for your removal to take effect.

SMS Marketing

We do not currently send marketing text messages. If we add this feature, we will obtain your explicit consent and provide opt-out instructions.

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XIV. Do Not Sell My Personal Information (California)

Under California law, you have the right to opt out of the “sale” of your personal information. EverMood does not sell your personal information. We do not exchange it for money, and we do not “share” it for cross-context behavioral advertising (e.g., we do not use third-party ad networks that track you across sites).

If our practices change in the future, we will update this policy and provide a clear “Do Not Sell or Share My Personal Information” link on our website.

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XV. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will:

• Post the revised policy on this page.

• Update the “Last Updated” date at the bottom.

• If the changes are significant, we may also notify you by email (to the address on file) or by a notice on our Site.

We encourage you to review this Privacy Policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

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XVI. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

EverMood LLC
5900 Balcones Drive STE 100
Austin, TX 78731
United States

📞 Phone: +84336912997
✉️ Email: nguyenson141211997@gmail.com
🌐 Website: evermood.space

For privacy-specific inquiries, please include “Privacy” in the email subject line.

If you are a California resident and we are unable to resolve your complaint, you may contact the California Attorney General’s office. If you are in the EEA, you may lodge a complaint with your local data protection authority. We would, however, appreciate the opportunity to address your concerns directly before you escalate.

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XVII. Complaint Resolution

We take privacy complaints seriously. If you believe that we have not complied with this Privacy Policy or applicable law, please contact us. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may seek recourse through the following:

• For US customers: File a complaint with the Federal Trade Commission (FTC) at https://www.ftc.gov.

• For EU customers: Contact your national Data Protection Authority (list at https://edpb.europa.eu).

• For UK customers: The Information Commissioner’s Office (ICO) – https://ico.org.uk.

• For Canadian customers: Office of the Privacy Commissioner of Canada – https://www.priv.gc.ca.

We will cooperate with any regulatory authority in the resolution of complaints.

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XVIII. Glossary of Terms

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XIX. A Note on Third-Party Payment Processing (Stripe)

All payments on evermood.space are processed by Stripe, Inc., a global payment processor. When you enter your credit card information, it goes directly to Stripe’s servers, not ours. Stripe’s privacy policy governs how they handle your payment data. We encourage you to read Stripe’s privacy policy at https://stripe.com/privacy.

Stripe shares with us only:

• The last four digits of your card.

• The card type (e.g., Visa, Mastercard).

• The transaction status (approved or declined).

• A payment token for future transactions (if you choose to save your card).

We never receive your full card number, CVC, or expiration date.

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XX. Final Words

At EverMood, we believe that trust is earned. That’s why we are transparent about how we collect and use your personal information, why we collect it, and who we share it with. We will never sell your data. We will never use it in ways you wouldn’t expect. And we will always respond to your privacy requests promptly and respectfully.

Thank you for trusting EverMood with your personal information. We value you as a customer and as a human being.

Shop with confidence. Shop with EverMood.

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EverMood LLC
5900 Balcones Drive STE 100
Austin, TX 78731
📞 +84336912997
✉️ nguyenson141211997@gmail.com
🌐 evermood.space

Privacy Policy – Protecting what matters most.